To complete the process of becoming a Family PACT provider or certifying a site you must complete all required courses. Please register and complete all the "Online/On-Demand" courses by selecting "Online Courses" from the menu at the left. You must complete ALL the "Online/On-Demand" courses first BEFORE you can register for the Family PACT Provider Orientation Training.
The Family PACT Provider Orientation and trainings provide a comprehensive overview of the Family PACT Program standards and benefits, client eligibility and enrollment, and guidelines for compliance and best practices.
New applicants involved in the provision of services under Family PACT are required to complete a series of trainings in order to certify a new site or recertify an existing site (Welfare and Institutions Code § 24005(k)).
Trainings are grouped in preassigned "Learning Tracks" based on functional roles for ease of navigation.
Once you have registered and are assigned to a Learning Track, you may access your required course by selecting the My Learning Tracks menu at the left.
Site Certifier Track:
The Medical Director, Physician, Certified Nurse Practitioner or Certified Nurse Midwife who is responsible for overseeing the family planning services rendered at the site are required to complete this track to certify a site.
- Back Office Training (Self-Paced E-Learning 45 minutes) Register
- Fraud, Waste, Abuse Training (Self-Paced E-Learning 30 minutes) Register
- Documenting Family PACT Services (Self-Paced E-Learning 30 minutes) Register
- U.S. Medical Eligibility Criteria (2016) (Self-Paced E-Learning 30 minutes) Register
- U.S. Selected Practice Recommendations (2016) (Self-Paced E-Learning 30 minutes) Register
- Person-Centered Contraceptive Counseling for Family PACT Clients (Self-Paced E-Learning 1 hour 45 minutes) Register
- Family PACT Provider Orientation (Hosted via Zoom 3 hours) Register
Clinician Track:
Physicians and Non-Physician Medical Practitioners (NMPs) including Nurse Practitioners, Physician Assistants and Certified Nurse Midwives. This track is for practitioners who are NOT identified as the site certifier. Practitioners who are in good standing with Medi-Cal and administer family planning services on behalf of the Family PACT Program will complete this track.
- Family PACT Overview (Self-Paced E-Learning 2 hours 30 minutes) Register
- Back Office Training (Self-Paced E-Learning 45 minutes) Register
- Fraud, Waste, Abuse Training (Self-Paced E-Learning 30 minutes) Register
- Documenting Family PACT Services (Self-Paced E-Learning 30 minutes) Register
- U.S. Medical Eligibility Criteria (2016) (Self-Paced E-Learning 30 minutes) Register
- U.S. Selected Practice Recommendations (2016) (Self-Paced E-Learning 30 minutes) Register
- Person-Centered Contraceptive Counseling for Family PACT Clients (Self-Paced E-Learning 1 hour 45 minutes) Register
Administrative Track:
Required for Medical Assistants (MAs) and Front Office Staff such as Office/Clinic Managers, office assistants, or those who certify clients for enrollment, deliver client education and counseling and manage medical records on behalf of the Family PACT Program.
- Family PACT Overview (Self-Paced E-Learning 2.5 hours) Register
- Front Office Training (Self-Paced E-Learning 45 minutes) Register
- Back Office Training (Self-Paced E-Learning 45 minutes) Register
- Fraud, Waste, Abuse Training (Self-Paced E-Learning 30 minutes) Register
- Documenting Family PACT Services (Self-Paced E-Learning 30 minutes) Register
Coding and Billing Information
Medi-Cal Outreach & Education services include Provider Field Representatives, the Small Provider Billing Assistance and Training Programs all to train and assist providers and billers with submitting their Medi-Cal clams for payment.
- Family PACT Billing Recorded Webinar: The purpose of this module is to provide participants with an overview of the administrative functions of the program. The program is comprehensive because it includes contraceptive methods and family planning-related services, together with client-centered health education and counseling.
- Medi-Cal Learning Portal: The Medi-Cal Learning Portal offers Medi-Cal providers and billers self-paced online training about billing basics, policies, procedures, new initiatives, and upcoming changes to the Medi-Cal program.
- Medi-Cal Provider Home: This website provides important information for all Medi-Cal providers, submitters and others on how to access fee-for-service billing, transaction and support services.
- Provider Seminars and Webinars: Provider training seminars and webinars offer basic and advanced billing courses for all provider types. Seminars also offer free billing assistance, and providers are encouraged to bring their more complex billing issues to receive individual assistance from a Field Representative. The dates and locations for the provider training seminars and webinars can be found on the events calendar in the Medi-Cal Learning Portal tool and in the News area at medi-cal.ca.gov.
- Provider Field Representatives: Receive one-on-one assistance from Provider Field Representatives throughout California. These representatives are available to visit providers at their office to assist with billing needs or provide billing training to office staff. To schedule an on-site visit call the Telephone Service Center at 1-800-541-5555 and request to be contacted by a Provider Field Representative.
- Small Provider Billing Assistance: The Small Provider Billing Assistance and Training Program is a one-on-one billing assistance program available to providers who submit fewer than 100 claim lines per month for up to one year at no charge. For more information about how to enroll in the program, call 1-916-636-1275 or 1-800-541-5555.
- Medi-Cal Provider Training Workbooks: The Medi-Cal Provider Training Workbooks are available for download. These workbooks are for use at the Medi-Cal provider seminars.
Contact Us:
For questions related to any of the trainings please email [email protected].
For questions related to how to become a Family PACT provider please email [email protected].
To contact the OFP by telephone contact (916) 650-0414.